We contacted a number of companies to obtain quotes for customised
Wardrobes, these included some of the bigger brand names alongside
smaller, local companies.
The quotation process was interesting to say the least, some companies
gave us the hard sell taking up a lot of time on home visits, some spent all
of 15 minutes with us to measure up with their quote being sent a week or
so later (2 companies failed to show us any samples of the materials or
colours making it impossible to understand what we would be getting for
the money we were being asked to part with) and 1 company provided a
quote over email without visiting our home.
My initial contact with Helen was very pleasant, building a rapport within
just a few minutes on the call.
Bob arrived on time to our house and made a lasting impression within 5
minutes, very professional, personable and no hard sell was given, he
didn’t impose on us at all.
It was refreshing to have someone ask us questions we hadn’t previously
considered and made us feel that he really cared about us making the
right choice in all aspects of the wardrobe fitting process.
Fabulous large samples of the materials and colours were left with us and
we were provided with all the information we were looking for within just
24 hours of the home visit with no pressure to make a decision.
We decided to proceed with County Bedrooms and it was the best decision
we could have made.
Bob ensured that we were absolutely sure about all the choices we made,
even down to the finer details and at one point he somehow just knew I
wasn’t 100% sure about the colour I’d chosen and so went away and
returned with further samples of colours he felt would be more helpful.
I cannot thank Bob enough for doing this as I then completely changed
my mind and opted for a different colour and am delighted that Bob had
the intuition to help guide me through this step of the process.
On the day the wardrobes were due to be fitted, Roman and Dave arrived
on time and were an absolute delight to have working in our home, hard-
working, professional, polite and really personable.